RETURN AND REFUND POLICY

For order help, email outsidethewoods1@gmail.com with your order number and a description of the issue.

Beard oil: We don’t accept change-of-mind returns. If your bottle arrives damaged, leaking or incorrect, contact us within 30 days after delivery with your order number and a photo. We’ll replace it, or refund you if a replacement isn’t available. You won’t need to mail back a leaking bottle. For other issues, contact us before sending anything back so we can provide instructions.

Store digital downloads: If you accidentally purchase the same digital product twice, contact us so we can refund the duplicate. If your download is missing or won’t work, email your order number, product name and checkout email. We’ll help you access or fix the file. If we cannot deliver it or resolve the problem, we’ll refund that purchase. Other digital refund requests are reviewed case by case. There is no physical item to return.

Refund processing: We issue approved store refunds within 5 business days after approval, normally to the original payment method. If that method cannot receive the refund, we’ll contact you to arrange an appropriate alternative. Your bank or payment provider may take additional time.

Google Play purchases: App purchases are separate from store downloads and follow Google Play’s refund process: https://support.google.com/googleplay/answer/15574908?hl=en. Customers can also email us for support.

This policy, including the 30-day reporting period, does not limit rights under applicable consumer law, including rights concerning defects discovered later.